Guestown Support

Official app for Edgewater Beach & Golf Resort — Panama City Beach, FL

Frequently Asked Questions

How do I log in?

Use the email and password you registered with. If you've forgotten your password, tap "Forgot password?" on the login screen and we'll send a reset link to your email.

I'm an owner but can't access my unit.

Tap "Claim My Unit" or "Request Owner Access" on the connect screen. A board member will review and approve your request. If your unit doesn't appear in the list, describe it in the notes field and the board will add it.

I'm a guest but my booking details don't match.

Tap "Request Access" on the guest connect screen and submit your details. The resort board will verify your stay and grant access manually.

My wallet photos aren't showing.

Photos in My Wallet are stored securely on your device. If you reinstalled the app, you may need to re-add your cards. Open My Wallet, tap +, and scan or upload your card again.

How do I sync my availability calendar?

Go to your property detail page and tap "Calendar Feeds". Add your iCal URL from Airbnb, VRBO, or your booking platform. The app syncs automatically every hour.

How do I delete my account?

Open the app, go to Settings, and tap "Delete Account" (at the bottom, in red). Enter your password and type DELETE to confirm. This permanently removes your account and profile information — there's no waiting period or extra step required. If you'd rather we do it for you, or you no longer have access to the app, email hello@guestown.app from the address on your account and we'll delete it within 5 business days.

Is my data private?

Yes. Wallet cards are stored only on your device and never uploaded. All other data is encrypted in transit over HTTPS. We do not sell or share your personal information.

Can't find what you're looking for? We're here to help.

Email hello@guestown.app